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Arriva Northwest
Company objective & values
A public bus service with the objective to operate a profitable and affordable public transport method for the community needs.
Company role
 
1
 The safety of customers and employees
 
2
 Working together and taking responsibility for service delivery
 
3
 Strong relationships with local communities
 
4
 Anticipate change and always look ahead
 
5
 Strong commercial focus to create long term shareholder value
Key skills & competences
  Heavy goods vehicle driving - 66 drivers employed Self management& motivation
Pleasant attitude
12 months driving experience
Numerate & computer literate
Adept at following route
Health & Safety aware
  Driver supervisors People management skills, aptitude & experience
  Mechanical & electrical engineering Time served
  Administration& operating staff GCSE educated
Attention to detail
Organisational skills
  Vehicle cleaners (interior) Clinical cleanliness attitude
  All staff Flexible attitude to changes in routes/schedules
Links with national curriculum
STRONG
 Maths & Numeracy Required for money handling
USEFUL
 Science Useful for engineers & mechanical.
Required for breakdowns etc.
STRONG
 Geography Drivers must have a local geographical knowledge
Required for local routes etc
USEFUL
 I. C. Technology Working knowledge required for all staff
Required by drivers for on board computer and also admin staff
USEFUL
 P. S. & H. E Good customer relations are an essential
Required for personal communication and complaint handling
Areas that could be used in lessons

1
2
3

 Map Reading
Brainstorming vandalism types, effects, cost effect on customers and parents
Simulated bus driving and stopping distances
How could it be made interesting and appropriate?

1
2
3
4

Children want to become drivers so the areas above will be interesting providing they are participants
Why is the bus driver important to you? - How can he help?
What is the best and worst thing about buses?
Why does the bus driver need to be able to do maths?
Background information
  • Due to the Health and Safety issues at the site with heavy traffic, it is best if a representative of the company visits the school. If agreeable,
  • It is possible to bring a bus to the school.
  • Approx 30 pupils could be accommodated per visit.
  • There are no restrictions on which schools could be visited.
© Neil Christiansen 31st January 2005