|
| Company objective & values |
| To
be the best and most comprehensive customer information
and management centre. To do it cheaper and better |
|
| Company role |
| An
outsourced call centre with a large customer base and
continuous calls. The offer a message service and also
manage customer information, acting as the customer;s
advisor/agent. |
|
| Key skills & competences |
- Communication skills - verbal and written
- Helpful attitude and reasonableness
- Ability to cope with awkward calls
- Agents need to be results orientated and individual
personalities
- Flexibility. as most employees are part time.
- Self improvement and motivation
- Listening skills
|
|
| Links with national curriculum |
| Strong |
English &
Literacy |
Verbal reasoning,
grammar, and good command of the language. |
| Useful |
Geography |
Very useful to understand
customer & client locations |
| Useful |
ICT |
Working ability with computer
packages |
|
|
| Areas that could be used in lessons |
- Pupils could carry out simulated buying and dealing
with telephone calls, followed by amusing analysis
(chinese whispers etc).
- How to keep a record of communication and how
the company does it.
|
|
| How could it be made interesting
and appropriate? |
- Set up conversations between pupils retaliating
to their choice of topics and include well known
amusing examples.
- Highlight how words can be misinterpreted.
- Show that customers can now be anywhere in the
world
|
|
| Background information |
- Schools can visit the company, and vice versa.
- The company could accommodate 2 or 3 visits a
year.
- Health and Safety is low risk at both factory
& on school visits
- A maximum of 10 pupils can visit at any one time.
- There are no restrictions on schools that can
visit.
|
|
